By submitting an enquiry through our website, you agree to provide information that is accurate and up to date.
PlayConnect may use the information you provide to identify and introduce you to suitable coaches. Submitting an enquiry does not guarantee that a suitable coach will be available or that a connection will be made.
Submitting an enquiry through PlayConnect is free of charge. No fee is charged to players for making an enquiry or being matched with a coach.
Coaches set their own coaching fees. The price of a coaching session or service will be communicated to the player before the booking is confirmed.
When a player chooses to book a coaching service through PlayConnect, payment is made to PlayConnect through our designated payment channel. The applicable price and booking conditions will be communicated to the player before the booking is confirmed.
A booking is considered confirmed only once PlayConnect has confirmed the booking and received the required payment.
PlayConnect may provide the player with details of the booking, including the coach, date, time, location and agreed price.
Player cancellations more than 24 hours before the scheduled session: The player will receive a full refund.
Player cancellations within 24 hours of the scheduled session: No refund will be provided.
Weather-related cancellations: If weather or other conditions make it unsafe or unsuitable for the coach and player to proceed with the session, PlayConnect will first try to reschedule the session at a mutually convenient time. A refund will only be considered as a last option if rescheduling is not possible.
Coach cancellations: If a coach cancels a confirmed booking, PlayConnect will first try to arrange an alternative coach or reschedule the session. A refund will be considered as a last option if an alternative arrangement cannot be made.
Players and coaches are expected to communicate and behave respectfully and appropriately.
PlayConnect does not tolerate harassment, discrimination, abusive behaviour, inappropriate conduct or misuse of personal information.
We reserve the right to stop facilitating a connection or remove a user from PlayConnect where we reasonably believe that their behaviour is inappropriate, unsafe or contrary to these Terms.
If you have a concern about PlayConnect, a coach introduced through PlayConnect, or your experience using our service, please contact us at:
Email: [hello@playconnect....]
Please provide as much relevant information as possible so that we can understand and investigate the issue.
We will review complaints and, where appropriate, communicate with the relevant parties to try to resolve the matter.
We may update these Terms from time to time to reflect changes to our services, business practices or applicable requirements.
When we make significant changes, we will make the updated Terms available on our website and indicate the date they were last updated.
Your personal information is handled in accordance with our Privacy Policy.
Please see our Privacy Policy for information about what personal information we collect, how we use it, how long we retain it and your rights under applicable data protection laws.
If you have any questions about these Terms or PlayConnect, please contact:
PlayConnect
Email: [hello@playconnect....]
LINE: @109gwdbb
Website: https://playconnect.framer.website
Last updated: August 2026